Troubleshooting |
One of the things we pride ourselves on at iNTERFACEWARE is the quality of our support. Even as our customer base has expanded exponentially, we have managed to maintain a high level of customer satisfaction.
One of the ways we've been able to do this is by being diligent about fixing features in our product that customers find confusing, and then including documentation that addresses those common issues. The best support call is the one which never happens because the customer has all the tools they need to resolve their own problems.
For this reason, we put together this chapter to help customers diagnose a number of frequently occurring problems. This part of the manual should always be the first place to look at when you need to resolve an issue.
- TCP/IP Socket Issues
- Segment Terminator Linefeed Problems
- Date Time Formatting Issues
- Mappings Breaking
- Parsing Troubleshooting
- Only Getting One OBX Segment Row When There are Multiple OBX Segments
- Unable to Map Sub-Fields From a Given Field
- Delimiter Character Issues
- Message Generation
- Python Scripting Issues
- Custom Deployment and DLL Issues
- DLL Procedure Entry Point Error
- Errors Generating Stubcode
- Visual Basic 6 (VB6) ActiveX Control Errors During Stubcode Generation
- Problems Running Chameleon on a Server for Non-Admin Users
- Evaluation Version vs. Licensed Version
- Avoiding NETDLL.DLL Errors When Loading Generated Projects in Delphi
- Error Message: Import Site Failed; Use -V For Traceback
- Distinguishing Between Null, Zero, Empty and Invalid in Fields
- What Data Type Should I Use in Chameleon to Handle SQL Server Text Types?
- Context-Sensitive Help Does Not Work
- Error Message: MySQL is not supported on this computer
- System.BadImageFormat Exception
- Method not Found Error
- Character Encoding in XML Files
- Assigning Zero In A Table Inbound Script When Using the 5.0 Parser Engine