iNTERFACEWARE's mission as a company is to eliminate the issues customers face with regards to the HL7 electronic messaging protocol. There are three important components to meeting this goal:

• We provide top quality, intuitive and easy-to-use tools that make it simple to work with these protocols;
• We seek to provide comprehensive, real-world documentation to educate our customers about these protocols and how to efficiently use our tools to deal with them;
• We back up our products with top-quality customer service, which is unmatched in this industry.

These goals are mutually re-enforcing. By ensuring our tools work cleanly, we make them easier to understand and document. By documenting everything extensively, covering not just the features of our products but looking to how they are best applied in practice, we make the goal of top-quality customer service easy to achieve. The actual volume of customer service cases that we receive each day is very low, thanks to having solid and well-documented products.

Our success has been driven by our track record in achieving these goals, which is why we have become the most popular choice for implementing HL7 by health application vendors in the industry, with well over 10,000 production sites deployed using our software. This manual represents the sum of all of our real-world experience in dealing with HL7 messaging protocols.