iNTERFACEWARE Products Manual > How to Report Problems > Collecting the Relevant Information > TCP/IP Issues |
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These types of errors are very hard for us to diagnose without having remote access to your machine. You are in the best position to analyze the problem. Your best approach is to carefully carry out the troubleshooting procedures described in TCP/IP Socket Issues. If that does not work, your next option is to create a very simple program which can reliably reproduce the problem and arrange for it to be sent to us. A good approach is to:
This is a fast and efficient way to create an example test program. If that approach does not work, we will need remote access to the system which shows the problem in order to help you. You will need a utility such as PC Anywhere or telnet to allow one of our support staff to remotely examine your machine. |