If Iguana encounters any problems inserting data into the database, it will log errors into text log files that are stored in the directory Iguana is installed in (e.g. C:\Program Files\iNTERFACEWARE\Iguana).

To determine why you cannot insert data into your database:

• Check that the log_CHANNEL_NAME.txt file (where CHANNEL_NAME is the name of the channel) does not contain errors that could be related to the problem. The channel log file contains important debug messages and timestamp information as shown below.

Channel Log File

• Check that the ServiceErrorLog.txt file does not contain errors that could be related to the problem. This file log contains errors that occur in Iguana.
• If the log files do not contain any errors relating to the problem and you are still experiencing difficulties, contact iNTERFACEWARE support.