Before you request support from our team, do the following first:

• If you are not reading the online version of our manual, make sure you have the most recent local version of the manual. The manual is being constantly updated in response to common issues with customers.
• Determine whether the latest versions of Iguana and Chameleon have addressed your issue. The latest version of Chameleon can be found on our FTP site in the http://dl.interfaceware.com/chameleon/ directory. The latest version of Iguana is located in the http://dl.interfaceware.com/iguana/ directory.

If the manual and the most recent versions of our products do not resolve your problem, feel free to contact our support team. See the following sections for tips on how to contact us, and the information that you should provide.